Automation

Technical Services for Industrial Automation, SCADA & Telemetry

Automation Group is able to provide Industrial Automation technical services and support that assist Engineering firms, Electrical contractors and End Users with the deployment and life time support of Automation Group products.

While Automation Group does not provide installation and prime contract project management, we are able to act as the technical services department for your organisation by making use of our Technical Services division and advanced 24/7 System support centre. In this way, we are able to complement your engineering and project delivery team witTechnical Servicesh our SCADA and Telemetry skills or act as an outsourced telemetry department.

Automation Group support centre, with its head office in Newcastle NSW, is a 24/7 support centre using the latest technology to provide support of your Automation Group equipment. The customer support framework utilises a web based Issue Tracking System (JIRA) and SMS/email messaging to provide the necessary flexibility to set specific customer Support Services criteria and response mechanisms aligned with KPI/KRA measures (if required) to assess performance. The Web based tracking system includes a customer login portal to log new issues, review progress and download previous reports.

Automation Group employs a team of highly skilled and experienced engineers that specialise in many different brands of SCADA software as well as multiple communications technologies and all number of PLC and RTU products. Even more importantly, Automation Group has a team of senior engineers with significant experience that have worked on large projects across Water, Environmental, Energy, Oil and Gas Markets.

SCADA & HMI

Automation Group’s SCADA & Human Machine Interfaces (HMI) solutions deliver unmatched design productivity with capability of scaling from design, to machine to enterprise, along with mobile solutions. Automation Group Technical Services have a proven ClearSCADA driver, enabling ClearSCADA to communicate with existing RDCMP Radio protocol field devices. We also sell and support Indusoft  and Red Lion HMI devices. Read more here…

SCADA & Telemetry Maintenance

Automation Group trained technicians and Engineers are able to provide routine or breakdown maintenance of all telemetry systems including analog and digital radio networks and legacy RTU systems through to the latest DNP3 capable RTU equipment and Ethernet based systems. Read more here…

Electrical and Instrumentation Maintenance

Automation Group employs Engineering staff capable of diagnosing instrumentation problems and we work with our network of trained electrical contractors to provide the Electrical and Instrumentation maintenance portion of the client’s requirements. Read more here…